FAQs

1. How can I contact you?

You can reach us via email at contact.opallanes@gmail.com. We aim to respond to all inquiries within 48 hours.

2. What is your return policy?

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return, provided the item is in its original condition, unworn or unused, with tags, and in its original packaging.

3. Do you ship internationally?

Yes, we offer international shipping. Please note that shipping times may vary based on the destination country.

4. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We ensure that all items are shipped promptly to meet our customers' needs.

5. Can I get a refund on my products?

Yes, you can receive a refund on your products if they are returned within our 30-day return policy. Refunds will be processed to your original payment method within 10 business days after we receive and inspect your return.

6. What should I do if my item is defective or damaged?

Please inspect your order upon reception. If you find that the item is defective or damaged, contact us immediately at contact.opallanes@gmail.com so we can evaluate the issue and resolve it accordingly.

7. Are there any items that cannot be returned?

Certain items cannot be returned, such as perishable goods, custom products, and personal care items. If you have questions about a specific item, please reach out to us.

8. How long does shipping take?

Shipping times vary based on the destination and the shipping method selected at checkout. Typically, domestic orders take 5-10 business days, while international orders may take longer.

9. Can I exchange my item for a different one?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

10. What if I have not received my refund yet?

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at contact.opallanes@gmail.com for assistance.